FAQs
How do Licensed Clinical Social Workers (LCSWs) differ from other counseling providers?
Licensed Mental Health Professionals in Texas – A Fact Sheet for Consumers
How is counseling different from therapy?
Counseling and therapy are the same thing – essentially they are forms of “talk therapy,” where we talk through challenges or issues facing individuals, children, adolescents, couples or families.
How can I make the most out of my counseling?
To help you address your challenges and meet your goals, you must be honest and open. The counseling relationship works when we connect honestly and I can provide you with guidance and tools that help you to move forward.
Do you accept insurance?
I accept the following insurance plans:
- Blue Cross Blue Shield
- Cigna
What forms of payment do you accept?
Payment is due prior to each session. I accept all major credit cards, debit cards and cash. I do not accept checks.
Please explain your confidentiality policy
Your verbal communication and clinical records are strictly confidential except for: a) information shared with consultants, b) information (diagnosis and dates of service) shared with your insurance company to process your claims, c) information you and/or you child or children report about physical or sexual abuse; then, by Texas State Law, I am obligated to report this to the Texas Department of Family and Protective Services, d) where you sign a release of information to have specific information shared, e) if you provide information that informs me that you are in danger of harming yourself or others, f) information necessary for case supervision or consultation and g) or when required by law. If an emergency situation for which the client or their guardian feels immediate attention is necessary, the client or guardian understands that they are to contact emergency services in the community (911) for those services. Heather R. Robinson, LCSW will follow those emergency services with standard counseling and support to the client or the client's family.
You can also download the following PDF for more information:
Informed Consent Form
